Terms and Conditions

Terms and Conditions

PLEASE READ
THIS.   IT CONSTITUTES PART OF YOUR CONTRACT FOR YOUR TRIP AND ANY
RELATED SERVICES.  PLEASE CALL US IMMEDIATELY IF YOU HAVE ANY QUESTIONS.

Please thoroughly
review these terms and conditions of GlitzBooking (PTY) LTD herein referred to
as GlitzTravel. The addressee of this notice will be the only recipient of
this booking receipt and terms and conditions. It is the sole
responsibility of the addressee to inform all other parties traveling of the
contents of these terms and conditions. The booking passenger, by accepting
this receipt and making payment to GlitzTravel acknowledges that they have been
advised of, reviewed, and hereby accept these terms and conditions and contract
for travel related services.

BOOKING ACCURACY/LEGAL
NAMES:
  Passenger is required to immediately review
all aspects of their booking to verify (but not limited to): passenger names,email
address, telephone number, date of birth, pricing, airfare, arrival/departure
airports, accommodations, and organized activities on your booking receipt.
Please notify GlitzTravel immediately if any omissions and/or corrections are
needed regarding the booking details. Passenger(s) voluntarily assumes full
& sole responsibility for any and all risks and/or costs involved with
failure to report such errors and/or omissions. Passenger is required to verify
the accuracy of the passenger’s LEGAL first & last names. It is mandatory
that guest names be identical to the Passenger(s) LEGAL first and last names
and identical to the names as they appear on booking and travel documents.

TRAVEL DOCUMENTS:  Passenger(s) assumes sole
responsibility to independently confirm all documentation requirements for all
passport, visa, vaccination, or other entry and/or travel requirements of each
destination. Passenger(s) assumes sole responsibility for, and hereby releases
GlitzTravel from any claims or responsibility for any and all damages incurred
as a result of Passenger(s) failure to comply with applicable documentation
requirements, including but not limited the requirement that all Passengers
procure, and have on their person the proper travel documents at all times.
GlitzTravel recommends the Passenger(s) consult with the appropriate domestic
and foreign governmental agencies for the current document requirements.

PAYMENTS: GlitzTravel accepts Visa, American Express, Discover, and
Mastercard. GlitzTravel holds reservations until “Deposit Due Date” indicated
on your confirmation. If deposit/payment is not received by GlitzTravel on or
before the Deposit Due Date, reservations are automatically cancelled. Failure
to remit payments on a timely basis will automatically put your booking at risk
of cancellation. Please contact us immediately, and in advance of
your payment due date, if you will be unable to meet this obligation. Without
limitation, Passenger(s) voluntarily hold Glitztravel harmless for cancellation
of any booking for either late payment or declination of a credit card.

PRICING: Prices and availability quoted by GlitzTravel are not
guaranteed until deposit is fully paid. Pricing and availability may change
without notice. Passenger agrees that GlitzTravel is not responsible for any
errors or omissions in any quotes, advertisements, including on our website,
resulting in inventory, content, or pricing discrepancies nor is GlitzTravel
responsible for any errors or omissions that may occur as a result of incorrect
information from third parties. Suppliers reserve the right not to honor any
published prices that it determines were erroneous due to electronic, printing,
or clerical error. You acknowledge this right and agree to hold GlitzTravel
harmless for any actions or damages arising from Supplier pricing.

GlitzTravel reserves
the right to charge Passenger(s) for any increase in taxes, fees or surcharges
(i.e. fuel). Passenger(s) acknowledge this right and agree to pay any such
additional taxes, fees, and surcharge.

AIRFARE:

a. General Conditions
Governing Air Transport

Airline tickets are
highly restrictive, non-refundable, and non-transferable. Modification of
passenger names, dates, times, routings, or departure/arrival airports are at
the sole discretion of the airline and, if permitted, will likely be subject to
a substantial change fee.  Passenger is responsible for any such
fees.  With regard to the purchase of air tickets, GlitzTravel acts simply
as an intermediary between you and the airline.  Once you book a
reservation, your credit card or debit card will be charged for the amount
shown – regardless of whether or not the reservation is used. Credit will not
be given for any unused airline tickets and cannot be used toward any future
bookings.

All tickets will be
issued for economy class unless otherwise specified.  All travel will be
round-trip unless otherwise specified.  Seat assignments are subject to
the airlines policies and may not be able to be made until you are at the
airport on the day of departure.  Airline tickets booked through
GlitzTravel may not eligible to earn frequent flyer miles. You agree to confirm
all bookings with the airline prior to the stated date of departure
(GlitzTravel recommends confirming 72 hours prior).

Direct flights may be
“non-stop” or may involve one or more stop-overs (in the latter case this means
the same flight by the airline, because the flight number remains the
same).  The same applies to connecting flights that may be subject to crew
changes.  When you reserve a scheduled or charter flight involving a
stop-over in a town, and the second flight takes off from a different airport
to the airport of arrival, ensure that you have sufficient time for reaching
the second airport.  The journey to the other airport is at your own
expense.  GlitzTravel will not be able to reimburse you for these costs,
nor will it be liable if you miss the second flight.

GlitzTravel’s
responsibilities in respect to air travel are limited by the relevant airline’s
conditions of carriage.  The airline fulfilling your contract for carriage
may change from the airline mentioned by GlitzTravel.  GlitzTravel is not
able to specify the type of aircraft to be used by any airline.  If an
airline cancels or delays a flight, you must work directly with the airline to
ensure you arrive at your destination on or ahead of time. GlitzTravel will not
provide any refund for Trips missed, in part or full.

b. Prohibited
Practices

You agree that you
will not deviate from your booking by making any unscheduled stopovers. 
Tickets may not be purchased and used at fare(s) from an initial departure
point on the ticket which is before the your actual point of origin of travel,
or to a more distant point(s) than your actual destination being traveled even
when the purchase and use of such tickets would produce a lower fare. This
practice is known as “Hidden City Ticketing” or “Point Beyond Ticketing” and is
prohibited.  The purchase and use of round-trip tickets for the purpose of
one-way travel only, known as “Throwaway Ticketing” is prohibited.  The
use two or more different tickets issued at round trip fares for the purpose of
circumventing applicable rules (such as advance purchase/minimum stay
requirements) commonly referred to as “Back-to-Back Ticketing” is prohibited.

Where a ticket is
purchased and used in violation of these rules, GlitzTravel and the applicable
air carrier have the right in their sole discretion to take all actions
permitted by law, including but not limited to, the following:

1) Invalidate the
ticket(s);

2) Cancel any remaining
portion of your itinerary;

3) confiscate any
unused Flight Coupons;

4) Refuse to board you
and to carry the your baggage;

5) Assess you for the
actual value of the Ticket which shall be the difference between the lowest
fare applicable to your actual itinerary and the fare actually paid;

6) Delete miles in
your frequent flyer account and/or terminate your participation in the frequent
flyer program;

7) Take legal action
against you.

c. Loss of air tickets

You agree to safeguard
your tickets and bear any and all costs related to loss of theft.  If you
lose your air ticket or if your ticket is stolen, GlitzTravel advises that you
immediately report it to the police and to the airline.

d. Luggage

Each airline has its
own policy regarding luggage.  We recommend that you check with your
airline ahead of time for any weight restrictions and additional charges
relating to checked baggage. You will be responsible for paying to the airline
any additional charges for checked or overweight baggage, including, but not
limited to, golf bags and oversized luggage.  If you exceed the weight
limit set by your airline, and excess weight is permitted, you must pay a
supplement directly to the airline at the airport.

The airline is liable
to you for the baggage you entrust to it only for the compensation contemplated
in the international conventions and relevant statutes.  In the event of
damage, late forwarding, theft or loss of luggage, you should contact the your
airline and declare the damage, absence or loss of your personal effects before
leaving the airport, and then submit a declaration, attaching the originals of
the following documents: the travel ticket, the baggage check-in slip, and the
declaration. GlitzTravel strongly recommends that you obtain an insurance
policy covering the value of your items.

e. Limitation of
Liability for Air Transport

IN ADDITION TO THE
LIMITATIONS OF LIABILITY SET FORTH ABOVE, YOU AGREE THAT WTA IS NOT
LIABLE  FOR ANY DAMAGES ARISING FROM OR RELATED TO ANY AIRLINE TIMETABLE
CHANGES, DELAYS, CANCELLATIONS, MISSED CONNECTIONS, MECHANICAL PROBLEMS,
INCLEMENT WEATHER, SEATING REASSIGNMENTS, LOST/DELAYED BAGGAGE, SCREENING AND
SECURITY DELAYS, REFUSED BOARDING OR FAILURE TO CHECK-IN PROPERLY.

ACCOMMODATIONS AND
ACTIVITIES:
  “Accommodations” are defined as lodgings in a
dwelling or similar living quarters afforded to travelers including, but not
limited to, hotels, Apartments, Cabins in cruise ships, motels, time shares,
camp grounds, and resorts.

a. Accommodation
classifications

The number of stars
attributed to the hotels and other providers of accommodations quoted by
GlitzTravel correspond to a classification established as a point of reference
in accordance with local standards in the host country. Please be advised that
accommodations and the “star” designations may vary from country to
country.  The comments we make in our descriptions are based on our
knowledge of the establishments and the comments we have received from
customers. GlitzTravel makes no guarantee about the suitability or availability
of accommodations, and if the particular accommodations sought are unavailable,
we will do our best to reserve comparable accommodations, if possible. 
You would bear any additional costs, i.e. upgrades, etc.  We reserve the
right, for technical reasons, in cases of force majeure or actions by third
parties, to replace the planned hotel with accommodation of the same category
offering equivalent services.  This would only be in exceptional
circumstances and in such cases we will inform you as soon as we are aware of
this necessity.

b. Taking possession
of and vacating your room

Policies regarding
taking possession of and vacating rooms often vary by hotel and/or country, so
it is your responsibility to check with the hotel ahead of time to verify the relevant
policies and times. GlitzTravel is not responsible for any charges and damages
resulting from your failure to timely take possession or vacate your room.

c. Types of room

Room classifications
and amenities may vary by hotel and/or country, so it is your responsibility to
check with the hotel ahead of time to verify the specific amenities offered at
the time of your stay. GlitzTravel makes no guarantee that its
descriptions and photographs are an exact representation of the particular
rooms offered.

d. Meals

These depend on the
meal plan chosen / applicable.

•          
All-inclusive.  This includes accommodation, breakfast, lunch, dinner and
normal drinks (mineral water, fruit juice, sodas, wines, local alcohol). Some
alcoholic drinks may not be included and will be billed separately.

•          
Full board.  This includes accommodation, breakfast, lunch and dinner, but
no drinks.

•          
Half board.  This includes accommodation, breakfast and either dinner or
lunch, but no drinks.

In the case of full
board or half board, drinks are not included, unless specifically mentioned in
the description.  In some countries drinking water is not always
available, and any bottles of drinking water bought are therefore at the
customer’s expense.  It is necessary to comply with the all relevant
rules, particularly with regard to the opening hours of the restaurant(s) or
bar(s), and the places designated for the consumption of meals and drinks.

e. Activities offered
during your stay

An activity may not be
appropriate for all ages or for individuals with certain medical conditions.
GlitzTravel may not be held liable in the event of an incident or accident
which is due to a lack of vigilance on your part.

It may happen that
certain activities referred to in the Trip description are no longer provided
by our local provider for climatic reasons, in the event of force majeure,
during a stay out of the tourist season, or when the minimum number of
participants required for providing a given activity is not reached
(examples:  group sports, children’s clubs). In the early or late season
some activities may not be available, some of the facilities (restaurant,
swimming pool, etc.) may be closed, or maintenance work may be in
progress.  As a general rule, entertainment and sports activities may vary
in frequency depending on how many people are staying at the time and on
climatic conditions.  Particularly during the high season it is possible
that the number of parasols, loungers, sports equipment, etc., is insufficient
for the demand.  The opening hours of bars, restaurants, and clubs, etc.,
may be irregular and dependent on the management of the establishment in
question.  You agree that GlitzTravel is not liable for activities
unavailable due to any of the reasons listed above.

The sports activities
offered for collective participation are often organized by outside
providers.  Any travel costs related to such activities are at the
customer’s expense.  Similarly these activities may be withdrawn at the
discretion of the organizer if there is insufficient demand.  This will
not give rise to any entitlement to compensation.

YOU ACKNOWLEDGE THAT
THE USE OR ENJOYMENT OF AN ACTIVITY MAY BE HAZARDOUS AND INHERENTLY RISKY, AND,
TO THE MAXIMUM EXTENT PERMITTED BY LAW, GLITZTRAVEL SHALL HAVE NO LIABILITY FOR
ANY PERSONAL INJURY OR DEATH; LOST, STOLEN, DAMAGED OR DESTROYED PROPERTY; OR
OTHER LIABILITY ARISING OUT OF OR IN CONNECTION WITH THE USE AND OPERATION OF
THE ACTIVITY, AND ALL ACTIONS OR EVENTS OCCURRING PRIOR TO, DURING, AT OR
AFTER, THE ACTIVITY.

f. Infants

We ask parents
travelling with infants to bring with them the appropriate food for their
child, as they may not be able to find it at their destination.  You may
be asked to pay a charge, for example for provision of a cot and/or for heating
baby food and drinks. You should request this when making your reservation,
though we cannot confirm the availability of such services.

g. Pregnant women

GlitzTravel advises
pregnant women to consult their doctors before making any reservation, in order
to confirm that it is appropriate for them participate in the Trip.  
You agree that GlitzTravel will not be liable for any damages arising from
inability to participate in any or all of the Trip due to pregnancy or related
illness and no compensation will be payable under such circumstances.

h. Travelers with
special needs or disabilities

If you have special
needs or a disability you must call the provider of your accommodations ahead
of time and verify that special needs can be met. GlitzTravel make no guarantee
as to the ability of any accommodations, activity provider, or facilities
advertised on its site to meet the special needs of disabled clients. GlitzTravel
has no special knowledge regarding the suitability for disabled persons of any
portion of any tour or activity offered. For information concerning the
suitability for disabled persons for any portion of any tour or other
reservation, contact the supplier directly.

CANCELLATION POLICIES: All cancellations or no-shows are subject to penalties imposed
by the supplier. If you require a copy of these terms, please contact the
supplier or your agent at GlitzTravel. Additionally, all booking cancellations,
transfers to another Agency, or no-shows are considered cancellations and
subject to a non-refundable. The cancellation fees imposed by GlitzTravel are
waived if the written request is received within a 3 business day grace period
from your booking date as noted on the attached confirmation.

All cancellations MUST
be in writing and sent to GlitzTravel by email to travel@glitztravel.co.za.
 Cancellations sent to any other address will not be processed.  Upon
making the booking, Passenger(s) hereby accept & acknowledge liability for
all cancellation fees imposed by GlitzTravel and the supplier. Cancellations
are posted on day that the complete cancellation documents are received by
GlitzTravel so long as they are received before 5:00 p.m. Pacific Time on a business
day.  All other cancellations will be posted on the next business
day.  Example: If an e-mail is received at 6pm on Saturday – when we are
closed – it will NOT be processed until the following Monday morning. 
Your cancellation will be confirmed via email when processed.

TRAVEL PROTECTION: Travel insurance protection is Strongly
Recommended
. As your travel
agent, we have a professional responsibility to recommend the purchase of
travel protection to protect both you and your vacation. While we do offer
coverage through certain carriers, we cannot compare all the policies or
companies currently in the marketplace. This responsibility rests solely with
you the customer and we advise you to do your research and find coverage that best
fits your individual needs. GlitzTravel is limited to advising you of the need
for such coverage.

By declining travel
protection, you acknowledge and accept liability for any cancellation
penalties, damages and/or out–of-pocket expenses incurred.  You also
acknowledge and accept responsibility for arranging and paying for any
treatment in case of a medical emergency while traveling. Please note that if
you decline this type of coverage, you have waived your right to this important
coverage and your confirmation will note “declined” next to the travel
protection section of your confirmation. If you HAVE purchased travel
protection, please remember to review your confirmation for accuracy and call
us immediately if you believe you have travel protection and your confirmation
indicates declined. Failure to contact us will be considered waiver of travel
protection.

We urge you to read
your policy when it arrives as it contains important information. This
information includes, but is not limited to, details on the extent of coverage
and procedures for making a claim.

All requests for
service under the policy must be filed directly with the travel insurance
provider, in accordance with the policy terms and conditions, which you the
passenger are responsible for reviewing upon receipt of your travel protection
policy. GlitzTravel is not able to give advice with regard to possible
cancellations and any associated claims processing. All queries regarding
cancellation, penalties, coverage should be directed to your particular travel
insurance provider.  Please note that the travel insurance provider may
not be allowed to discuss your claim with GlitzTravel due to privacy laws .
Accordingly, you acknowledge that GlitzTravel cannot be involved in any aspect
of your claim/request for service. Passenger(s) acknowledge and agree that
GlitzTravel has no control over the travel insurance provider or its coverage
decisions, and as a result GlitzTravel is not responsible for and shall not be
liable for policy coverage,claims processing, or the denial of any
claims.

AGENT/INTERMEDIARY: GlitzTravel is simply an intermediary between the Suppliers and
the public. GlitzTravel does not own or operate any of, hotels, shore
excursions, tours, transportation providers, cruise lines, vessels,
airlines,  travel protection companies, attractions, or other
travel-related Suppliers who provide goods or services for the Passenger(s)’ trip. 
Passenger(s) acknowledge and agree that GlitzTravel shall not be responsible
for any loss, damage, delay, inconvenience or injury to Passenger(s) or group
members as a result of a breach of contract, act or omission whether willful or
negligent, criminal or otherwise of any person other than GlitzTravel or its
direct employees, including but not limited to these Suppliers, their
employees, agents, servants, or representatives.

Suppliers reserve the
right to deviate from the direct, customary and/or scheduled route or itinerary
for any reason, without limitation and without notice. Passenger(s) acknowledge
and agree that GlitzTravel is not responsible for Supplier deviations, delays,
cancellations, mandated overnight stays, missed connections or any other condition
beyond its control. GlitzTravel is not liable for any loss due to
Passenger’s gambling and is not responsible for any purchases made while on the
trip.

GlitzTravel recommends
that all Passengers be in good physical and mental health and have medical
approval to travel. Any physical disabilities must be reported to GlitzTravel
at the time of reservation upon initial booking so GlitzTravel can contact the
Suppliers to investigate amenities and/or special accommodations offered. 
Passenger is required to provide his or her own personal or individually
prescribed devices such as wheelchairs, walkers, or similar devices. If more
than minor assistance is needed, Suppliers may require that the Passenger be
accompanied by a companion who is capable of, and responsible for, providing
such assistance. Suppliers often reserve the right to reject Passengers whose
mental or physical condition may interfere with the itinerary. Passenger(s)
acknowledge and agree that GlitzTravel shall be held harmless for any and all
claims relating to Supplier rejection relating to mental or physical condition.

While GlitzTravel prides
itself on selecting top quality Suppliers, no undertaking, guarantee or
warranty is given or shall be implied as to the fitness or condition of the
Supplier’s accommodations, transportation, or any food, drink, medicine, or
provisions supplied.  Passenger(s) acknowledge and agree that GlitzTravel
shall not be responsible for refunding, either fully or partially, any amounts
paid due to unsatisfactory services from any supplier.  In no event shall
GlitzTravel be liable for any accident which occurs in hotels, in resorts, on
airplanes/in airports, on buses/in bus stations, on trains/in train stations,
on board a cruise ship, on tenders, on shore excursions, or during any mode of
transportation encountered during the trip, resulting from equipment or any
other cause. The Passenger admits a full understanding of the nature and
character of the mode of transport and assumes all risks of travel, transportation
and handling of passengers and baggage.

LIMITATION OF
LIABILITY:
  Without
limitation, Passenger(s) assume the risk of, and agree that GlitzTravel is not
liable for any damages arising from or related to any act of God or public
enemies, arrest, restraints of any government or rulers of people, piracy, war,
revolution, extortion, terrorist activity, threatened or actual rebellion,
political upheaval, civil unrest, riots, fire, lockouts, explosion, collision,
weather conditions, dangers incident to the sea, mechanical or construction
failures or difficulties, diseases, local laws, abnormal conditions or
developments, closure of airports/seaports/hotels/train stations, carrier or
supplier logistical problems, computer problems stranding, food or water poisoning,
illness, grounding, perils of the sea, rivers, canals, locks or other waters,
perils of navigation of any kind, theft, accident to or from machinery,
boilers, or latent defects even though existing at commencement of the trip,
desertion or revolt of crew, or lost/damaged/delayed luggage.

MODIFICATION OF TERMS
AND CONDITIONS:
 
The Terms and
Conditions may be amended or modified by GlitzTravel at any time without
notice.  It is therefore essential that you consult the Terms and
Conditions prior to making each and every booking, particularly in order to
ensure what provisions are in operation in case they have changed since the
last time an order was placed by you.

Only those who have
accepted the Terms and Conditions and affirmatively indicated their consent to
be bound by the Terms and Conditions may make a booking with GlitzTravel. 
Without this acceptance any order is subject to cancellation at any time.

The failure of
Glitztravel to act with respect to a breach of these Terms and Conditions by
you, or others, does not waive its right to act with respect to subsequent or
similar breaches.Glitztravel does not guarantee it will take action against all
breaches of this these Terms and Conditions.

SEVERABILITY:  If any provision of this agreement
shall be unlawful, void, or for any reason unenforceable, then that provision
shall be deemed severable from this agreement and shall not affect the validity
and enforceability of any remaining provisions.

HEADINGS:  Headings are for reference purposes only and do not limit the
scope or extent of such section.

.

©  All Rights Reserved. Terms
& Conditions

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